I work here!
Cooking part. S
This firm is totally disorganised and has a couldn't care less attitude to customer service.Although web site says repairs will be effected in 2 days it was 10 days before they could book an engineer to come out. Nice chap arrived but had been given incorrect information regarding fault although he did get the dishwasher working. However this only lasted for one programme. Rang the next day and was assured an engineer would arrive that day. No engineer appeared and the excuse was he had failed to pick up the call out. Engineer rebooked for 3 days later. No word by lunchtime so I rang the service department who said the call out had been re booked for the following week although not with my agreement. Then went on to say an engineer would definitely call out that day as arranged, Rang mid afternoon to be told the job had been given to the wrong engineer. Asked for my money back as I had wasted 3 days already. Told manager not available. The answer to every question I asked was 'don't know'. Asked for call back from manager but by the evening yet again no contact. Rang at 5.15 and demanded my money back and told they would have to investigate and they would let me know. As we already knew what the answer was ie they had told me i demanded that a decision should be made immediately. lo and behold all monies refunded. Dishwasher going to the scrap yard.
Engineer 6hr late for appointment then couldn't fix problem. Left without heat for 8 weeks.
The engineer from Home Appliance Care was punctual, polite and fixed the issue quickly with a smile on his face!He even gave recommendations of how to avoid the same issue in the future.Would definitely recommend to anyone I know with a Glen Dimplex appliance!
Home Appliance Care is a UK Home Goods Store based in Rainhill, North West England. Home Appliance Care is located at Stoney Ln, Rainhill, Prescot L35 2XW, UK.
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